For the furniture within the warranty period, it is reasonable for the manufacturer to provide maintenance services. For furniture that exceeds the warranty period, how should it be repaired?
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Statistics from the "Government Procurement Information News" show that in recent years, in the field of government procurement, furniture repair service projects organized separately have gradually increased, and most of them are the maintenance of student dormitory furniture. "These projects are mainly from universities with large scale and large number of students. After the damaged furniture beyond the warranty period reaches a certain scale, it will separately organize repair service projects." The relevant person in charge of the Education Procurement Management Office of the Guangdong Education Equipment Center said.
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Whether repaired separately depends on scale
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In general, when bidding for furniture purchases, later maintenance services are also included. In most cases, the purchaser will put forward a five-year warranty requirement, which may be extended to eight years in strict terms. If the furniture within the warranty period is damaged, the original supplier will repair it. So, is it necessary to organize a separate maintenance service for furniture that exceeds the warranty period?
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For units with a large number of damaged furniture, it is indeed necessary to organize repairs separately. Taking South China Agricultural University as an example, there are currently more than 40,000 students in the school. Such a huge number of students will inevitably require a lot of dormitory furniture. "The dormitory furniture has a relatively long service life, and furniture that exceeds the warranty period may show some small damage, and it is wasteful to throw it away directly. From the past statistical data, the amount of furniture repairs each year is also very large. Public bidding for service projects can save a certain amount of money, "said the person in charge of South China Agricultural University. It is understood that in July and December 2013, South China Agricultural University organized two student dormitory furniture repair projects, with budget amounts of 480,000 yuan and 490,000 yuan respectively.
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According to Jia Yanjiang, the Tender Management Center of Sun Yat-sen University, due to the small amount of furniture that needs to be repaired, Sun Yat-sen University has not yet organized a similar project. He believes that organizing projects alone is only one way to solve maintenance problems, and there are other solutions that can be adopted. "Each university has its own logistic service center, and similar maintenance and repair work is also within their responsibilities. In addition, many companies will provide free furniture for the out-of-warranty period in order to leave a good impression on the purchasing unit. Carry out repairs. "
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Meet basic needs
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It is good for companies to provide free maintenance services, but not all suppliers will provide such good services. For most purchasing units, if the furniture beyond the warranty period is damaged, they still tend to pay a certain amount for the original supplier to repair.
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"Different manufacturers use different plates, spare parts, etc. If the entire unit of furniture is repaired by other furniture manufacturers, is it difficult to ensure the consistency and beauty of the furniture." Project Leader of Zhejiang Education Technology Center Dai Wei was a bit concerned about organizing furniture repair services separately. Nevertheless, he also said that he would not rule out the possibility of considering this practice in the future. "Most colleges and universities in Zhejiang Province have purchased new furniture only in recent years. At present, there are fewer large-scale damaged furniture, and it is not enough to organize furniture maintenance services alone."
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From an aesthetic point of view, the damaged furniture should indeed be repaired by the original supplier. However, "the service life of furniture that exceeds the warranty period is generally more than 5 years, and some even exceed 10 years. For these furniture, as long as they can be guaranteed to be used basically after maintenance." Guangzhou Xinye Furniture Co., Ltd. The company's project manager said that many furniture companies close down each year, and some furniture may not have passed the warranty period, and their manufacturers have closed down. "To a certain extent, it is a good way to re-tender the maintenance enterprises." According to him, there are more colleges and universities purchasing furniture repair service projects in Guangdong province alone. In 2013, their company successfully won two similar service items.
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