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Ms. Tang, a citizen, said that in July last year, she purchased a cabinet through a decoration company. In more than a year, the four drawer slides of the cabinets were broken. The decoration company did not care, and the manufacturers let them pay for the slides themselves. Ms. Tang said that the decoration company said that the drawer slide should be disconnected from the cabinet manufacturer, but the cabinet manufacturer said that it is necessary to add money to replace the slide. “I later learned from the cabinet manufacturers that at the time the cabinets purchased by the company were the cheapest, the price of the slides inside was the cheapest.†Ms. Tang said that after the communication, the cabinet manufacturers agreed to give appropriate discounts to replace the slides. Recently, the same problem occurred in the two drawers of Ms. Tang’s cabinet without replacing the new slide. Ms. Tang said that she used the drawers very carefully, but the cabinet drawer slides were still “infectedâ€. She suspected that the quality of the products might be problematic. The decoration company and the cabinet manufacturers should bear certain responsibilities. However, Ms. Tang did not sign a written agreement on the cabinet warranty and return and exchange with the decoration company and the cabinet manufacturer. Therefore, there was resistance during the rights protection. Regarding the cabinets, there is also a case in the near future. Ms. Zhao bought a set of cabinets in the decoration market and signed a pre-payment for the sale and purchase contract. After the cabinet was delivered, Ms. Zhao requested the balance after the installation. The dealer disagreed. There was a dispute between the two sides. Ms. Zhao said that she asked for the balance after the installation, mainly because of the quality problems after the cabinet installation, which brought trouble to the return. However, the sale contract stipulated that “the goods were paid in fullâ€, because she did not see the agreement at the time, the request for “repay after installation†was rejected. Rights protection: furniture without uniform "three guarantees" standard is now in the decoration season, furniture sales of cabinets and other furniture increased, and the number of consumer disputes also increased. Provincial Industry and Commerce Bureau 12315 Complaints Reporting Center analyzed that the furniture problems reflected by consumers mainly include: First, the problem of delivery and installation, not delivered according to the specified time, the furniture delivered is not the same as the order, there are problems in the installation, and even caused The furniture is damaged. Second, the quality problem, the operator sells furniture without factory name, factory address and trademark. Third, there are many after-sales problems, maintenance is not timely, disguised charges or no fees are freely charged. The industry and commerce department said that at present, the country does not have a unified "three guarantees" standard for furniture. After-sales service relies on the commitment of the operators. Once the operators fail to fulfill their commitments, consumers are often difficult to effectively defend their rights. Wang Fei, a lawyer of Liaoning Bailian Law Firm, said that since there is no unified “three guarantees†stipulations for furniture products, consumer disputes after purchasing furniture goods are often resolved according to the relevant agreements on the sale and purchase agreements signed by the two parties. Those who have not signed a sale and purchase agreement with the merchant, or neglected the agreed content when they consume, will inevitably encounter difficulties in defending their rights in the future. Reminder: The sales contract should be refined. The industrial and commercial department reminds: When purchasing custom furniture, the specifications, model, color, delivery date, and after-sales service standard of the furniture should be clearly stated on the purchase contract. Before the operator delivers or installs, it is necessary to check carefully. If the quality problem is found, it should be pointed out in time, or indicated on the receipt, or not signed. In addition, in order to avoid consumer disputes, consumers and operators must refine the relevant terms when signing the contract for the sale and purchase of decorative products. The more specific the two parties agree, the easier it is to resolve the contradictions.
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